Refund policy

The following excerpt is taken from our full Terms Of Service:

5. Warranties and Returns

5.1 Goods sold in the UK mainland may be returned for a refund, exchange or replacement within 30 days, provided they are returned unused, in a saleable condition and in their original packaging. Goods that have been opened, marked/soiled, damaged or used will only be entitled to a partial refund (not exceeding 60% of the purchase price) after assessment by Galleon Supplies Ltd. Goods deemed non-saleable will not be refunded and will only be returned at the Customer’s cost. Certain last-in-line or special-to-order Goods may also be non-returnable and will be flagged accordingly on the Galleon Supplies Ltd website or catalogue. The carriage cost of returns may be refunded in whole or in part to the Customer at Galleon Supplies Ltd discretion.

5.2 Goods are guaranteed against defects in accordance with the terms of the manufacturer’s warranty or for 1 year from delivery unless otherwise stated. Goods reported faulty within the specified warranty period may be repaired, replaced or exchanged at Galleon Supplies Ltd discretion. Parts and labour under this warranty are guaranteed in the UK mainland only.

5.3 Goods that are damaged due to delivery must be reported to Galleon Supplies Ltd within 24 hours. Goods that are missing from delivery must be reported to Galleon Supplies Ltd within 7 days from delivery.

5.4  Statutory rights for Customers placing Orders as private consumers (as defined by law) are not affected.